Tag: IM

Smart Mobile Wireless Introduces Unlimited Calling To Any Landline Or Mobile

Innovative mobile communications and social networking app developer releases version 1.3 of mobile communications app that now allows you unlimited calling to any landline or mobile numbers!

The team of Smart Mobile Wireless knows there are many applications on the market that are supposed to be communications apps, but the few that actually do work charge you hefty per minute charges on top of a monthly charge for their service. The goal of this forward thinking new communications company is to offer unlimited communication at the most affordable price possible, the new version 1.3 of the application is supported by Apple iPhone, iPad, iPod, Android, and Blackberry and allows for unlimited calling to anyone anywhere for only $19.95 per year!

The wait is now over! There isnt a single smart phone owner that cannot use the new communications apps from Smart Mobile Wireless to save them money on their wireless bill as well as enjoy features such as the All In One Messaging feature that puts all of your IM accounts in one location for ease of use and better management. Just the unlimited calling feature alone is worth the annual subscription upgrade, plus calls and texts between users of the apps from Smart Mouth Mobile, Smart Mobile, and Smart Mouth Kids are all unlimited and at no cost.

In addition to the everyday savings that anyone can reap from using these incredible mobile applications, those who travel for work or pleasure can save substantial amounts of money while also enjoying more freedom of communication while traveling. Imagine being able to talk to your friends and family back in the U.S. while you are traveling on a surf expedition in South and Central America or talking to your child and helping them with their homework while you are deployed in the military overseas.

If you have been researching mobile communications apps to help you reduce your wireless bill then you are going to be impressed with the new releases coming out from Smart Mobile Wireless. There is no other application on the market that can compare to the features offered with the communications apps from Smart Mobile Wireless, such as unlimited user to user calling and texting, voicemail, All-in-one-IM management, Twitter, and more with more features in development. The $19.95 annual upgrade can save you more than that with your first day of calling, in your first hour if you have friends overseas!

Download from Smart Mouth Mobile, Smart Mobile or Smart Mouth Kids Mobile today and experience true unlimited global calling while reducing your wireless expenses at the same time. You have nothing to lose, Smart Mobile Wireless believes in their products and services and backs them with a 100% money back guarantee. Go ahead, Smart Mouth me!

Contact Center Technology and Solutions An Easy Guide

The common manner of the call center agents answering calls is gradually becoming an out-of-date manner of facilitating solutions. In today’s world of Internet, the consumer driven market is no more pleased much by calling call centers. The consumer may choose to reach contact center solutions through IM, text, email, and more. It’s no longer hopeful to keep your customers faithful simply by taking calls, and it has become crucial to be proactive in your way for making fine customer relationship, and also provide satisfactory solutions to customers’ problems for breaking a deal.

In fact you want a contact center and you would need to reach out to the consumer market by way of making use of the communication channel that your consumer needs. It’s crucial that you do not keep any of your consumers waiting while offering contact center solutions and this would mean that you should be able to balance your inbound and outbound communications. For a successful contact center, close considerations have to be given in the direction of reducing your costs and adding to your agent efficiency, even as bearing in mind the importance for each and every customer you have.

Home-based virtual sort of contact centers have grown up in the last two to three years. This growth has been especially leveraged by the huge support that the home agent’s model of business has received from the industries. In implementing this business model, there have been numerous changes made, and there are numerous business drivers which are driving this business model in the direction of immense success.

Improving Upon Customer Satisfaction While Keeping Costs Low:

To be competitive, many organizations, from outsourcing to huge corporations, have immensely decreased costs in offering contact center solutions with moving their contact centers abroad to countries such as India and the Philippines. This has become much profitable since home agents are much cheaper to retain with an estimated 20% to 25% reduction in costs.

The Usage of Existing Technology:

In the past there was a considerable disadvantage in communication for the home agents. Presently with the availability of Broadband, the problem of connectivity has been resolved to a great extent. The same for multi-site contact centers, costs involving efficiency-draining levels of infrastructure intricacy has been brought down by the exploit of server consolidations, which has facilitated companies to eliminate under utilization of hardware hence lessening related expenditures. The use of resource pooling has increased the efficiency of existing equipment, and the added business intelligence in offering contact center solutions have further increased effectiveness, in this manner improving customer loyalty.

Ways of Cost Reduction:

The efficiency of contact centers are getting more improved by “just in time” work distribution, with the agent having less vacant time which has added to agent occupancy. This has further decreased staffing costs, with the supervisor having more time to direct and train agents.

Getting used to the right business logic can decrease customer waiting times, and makes sure that calls are routed to the agents having the correct skills, linking the high level customers with well trained sales associates. Lower wait time may provide a guaranteed customer contentment, and decreases call abandoning by a great extent.