Category: Technology

The Different Types Of Call Center Technology

Let us face the fact that as much as many people are not familiar with the basic idea of what a call center is, how much more with the call center technology? Several questions are being thrown in most of the call center forums online about the things related to call center and most of those are about the call center technology.

For everybodys information, a certain call center since it catered to customer service, technical operations, and much more, have been sustained by a gamut of telecommunications and computer technologies. The call center technology is comprised of automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), and customer relationship management (CRM). These various types of call center technology are being employed in call centers for a better output.

The call center technology called automatic call distribution or ACD in particular is inline with telephony and it is accordingly a device that delivers incoming calls from the customers to a particular throng of terminals. Furthermore, most of ACDs as part of the call center technology are seldom found in call center companies who tackle so much of incoming phone calls and wherein a particular caller has no peculiar need to keep in touch with a certain person. However, in this kind of a call center technology, a particular caller despite of having no need to talk to a certain person can talk to a random person who has the opportunity to talk to him at a most reasonable time. It is also considered that the task of handling incoming calls is carried by the ACD system. As a call center technology, the ACD system is comprised of hardware for the terminals and phone lines, and software for the routing tactics. The routing tactics in this kind of call center technology is a rule based set of discipline that demands the ACD how calls are taken and mange inside the system.

On the other hand, the second classification of a call center technology which is the interactive voice response or IVR generally functions as a computerized scheme that grants the person, usually a telephone caller, to choose an alternative from a voice menu and otherwise interface with a computer scheme. This scheme of a call center technology is generally catered to pre-recorded voice prompts to which the person chooses a number on a telephone keypad to choose the alternative selected or just speaks as simple as yes, no, or answers that the voice prompts needed.

The third kind of a call center technology which is the computer telephony integration or CTI is a call center technology that grants the interactions on a telephone and a computer to be intact and unified.

The above mentioned types of a call center technology are largely differentiated to the early innovation in the field of call center technology which is the existence of the customer relationship management or CRM. Such kind of a call center technology is enables different organizations to better provide good service to its customers by the use of reliable processes and steps for dealing with customers. It is considered that the best CRM strategy is typically supplied through a package devised to provide support for those processes.
Nowadays, certain ways to further advance a call center technology is being processed and most of it has been heavily employed in call centers. It is interesting to note that a latest call center technology with the use of the internet will allow the virtual call centers to be based across a companys telecommunications network without placing the call center people in one office.

Impact of photography on advertising industry

It is really hard to imagine a technology that had more impact on 20th century life than photography. It is truly the most pervasive. Photography changed the way we remember things. It offers spontaneity and has the ability to capture actual events, a slice of reality. Roland Barthes, a preeminent theorist of photography, said that photograph is the “sovereign contingency,” meaning it is dependent on something else happening.
To imagine a social world before photography, we would have to think of a world without picture IDs; without portraits of ordinary people; one without pictures as souvenirs of travel; one without celebrity pictures; one without advertising photographs; one without X-rays or views of outer space; a world without views of foreign and exotic peoples; one without pictures of sports, wars, and disasters; and one in which the great masses of people had no way to visually record the important events of their lives.
Such a world is unbelievable to us now, and we have photography to thank for all these things: visual souvenirs, portraits of common folk as well as the famous, advertising pictures that have created desire in the public and educated them about all the products the new consumer culture has on offer, medical diagnostic tools, incredible views of exotic places and even of outer space, pictures of the worlds news, and most important, pictures of the events and intimate moments of ones own life.

The technology of photography is part chemical, part optical, and dates from 1839. Soon after its simultaneous invention by William Henry Fox Talbot in England and Louis Jacques Mand Daguerre in France, photography was used to document foreign places of interest such as India, the Holy Land, and the American West. It was also used for portraits with photographs taken of kings, statesman, and theater or literary personalities.

Advertising Photography
Even as Kodak was using advertising to create a market for its cameras, films, and papers, the advertising industry itself turned increasingly to photography during the 20th century. Newspapers as well as the great number of popular magazines (especially in the pre-TV era) were the carriers of most of this print advertising.
The purpose of using high resolution images for advertising was and is to create a desire for the new consumer products available to the public, and then, of course, to sell the products. Although drawings and painted illustrations were featured predominantly in ads during the early part of the century, gradually photography took over, and by the end of the 20th century virtually all visual advertising was photographic. Today, in the 21st century, digital photography has introduced the kinds of fantastic effects impossible in straight photography, further enriching the possibilities of advertising photography and especially Indian pictures.

While half-tone reproductions of photographs had been possible since the 1880s, and magazines and newspapers constantly used them in their editorial pages, before World War I advertisers seldom did. The great shift happened in the 1920s and 1930s. By the mid-1930s photographs at least equaled hand-drawn illustrations in print advertising, and have only gained greater dominance since then.
Photography has a great impact on advertising and marketing materials and can make or break your first impression with a potential customer. You know the old saying, A picture says 1000 words? Well that has never been truer than it is today. We are all tech-heads, and we want everything this secondif we have to wait, we become irritated and move on.
Using great photography and high resolution images is a great way to get your message across quickly and say your 1000 words without actually saying any words. It immediately fascinates your audience, and a fascinated audience is more likely to read more of your message.
A concrete impact of photography has been the number of people employed in the industry, particularly after the introduction of 35mm film in the 1920s by the Kodak Company. Photography also meant new employment opportunities as photo reporters and editors, and in photographic agencies and libraries.

What is behind VoIP Technology

This is the back end article. It does not tell you what you need to do to make something operative. On the other hand, it talks about how the things work in the technological world. Therefore, dont expect me to entertain you. You can surely expect me to increase your knowledge levels. How many of you know about the technology called SIP? Most of us use the technology and call ourselves tech savvy people but what do we know about the back end processes going on? It is surely not enough to know about how to use the technology. It is also essential to get to know the workings behind what you can see. Take a microscope and look for that. Only then, you are eligible enough to call yourself a tech save person. Read on and you might change your profile to a tech savvy person on the personal level.

First of all, let me assert that SIP is a technology and not software to be used. It is one of the biggest platforms to use the VoIP calls made from the internet. They are much cheaper and with voice quality well assured. In the ordinary persons language, calls are not made from the phone. They happen based on the internet connections in the form of transference of digital signals. It is the upper level of technology where the distances between the loved ones are reduced enormously.

The next appropriate question that arises is where does SIP Softswitch lie? Before that, let me answer the question as to what is softswitch? It is device by which you can connect your basic telephone to internet. It connects the two networking systems and this is the exact place where the signals for incoming and outgoing calls are controlled. Its basic function is to analyse the nature and destination of the call and send them off accordingly. While doing all this, it has to compulsorily adjust the properties of the signal.

When you do the SIP calling, softswitch converts the PSTN signal; let them carry the IP properties making it appropriate to connect to SIP. The same procedure is followed when you connect the SIP system to PSTN number.

This basic function makes it a favourite of many. Various companies, individuals and private firms are using this technology to reduce their costs of their businesses. It is quite helpful for many and can prove to be equally useful for you too once you start using it.

Blu ray DVDs Expand the Blu ray Technology

Blu ray technology refers to the system used by manufacturers to accomplish Blu ray DVDs. Blu-ray disc is an optical disc storage device used for storing video, computer games and other types of data. It has a huge storage capacity, as much as 35 GB for a single layered compact disc. It derives its name from the blu violet laser used to read the content stored in the disc. It uses a reduced wave length; minor than the one in use by a standard DVD, but harbors the storage capacity of up to six DVDs combined.
Blu ray DVDs faced inflexible competition from High Definition DVDs. The DVDs had a more in actual fact marketing strategy that made the blu ray DVDs seem exclusive and cumbersome. However, they got a respite with the growth of the third generation play station since it also functioned as blu ray DVDs player. With the passage of time, blu ray DVDs outsold DVDs when essentially youngsters but also the general public purchased the third generation play station for pleasure.
Later, it was the decision by major movie houses to start using Blu-ray discs as opposed to blu ray DVDs. This affected the operations of the manufacturers of the DVDs because movie houses were a essential market for their product. This action by the movie houses was followed by a decision amidst primary retailers to stop stocking DVDs. After this augmentation, the manufacturer of DVD stopped the production of this product.

Abundant observers credit the technique of the third generation play station assemble with the elevated marketing ways employed by the proponents of the Blu-ray discs as the trigger that precipitated the sudden rise of the Blu ray DVDs and accordingly the fall of the DVDs.
The overall idea of the blu ray DVDs is that they are designed and created by using a blue laser which allows for increases exactness in the change of the DVD as a product. Also, by using the blue laser it is thinner, so more space is in the end presented to be used too. Just like the latest standard DVDs these new and improved blu ray DVDs can be used for recording, backing up data, media, movies, music, and several other uses.
Forums and blog postings have elaborate a great deal that pertain to the blu ray DVDs due in part that these DVDs do in fact offer so much more to an entity. There are several web sites via the Internet that are associated with the blu ray DVDs and individuals who are interested in these ideas and issues that are talked to as well as other detail, there are many to decide from.

At the same time as some experts disagree with sure changes in the technology industry, when surveys were done in actual fact via the Internet individuals who have purchased the blu ray DVDs left in fact optimistic feedback about the new products. On the five star rating scales the product was frequently rated with five stars.

About The Author
Blu ray DVDs had a more good storage device used for storing video, computer games and other forms of data. You can search out it at http://blu-ray-dvds.filmundo.de/

The Motorola Milestone brings smart phone technology to the table

The Motorola Milestone is an impressively stylish mobile phone with an impressive list of functionality which incorporates everything anyone could want from a mobile phone. Recently released, this handset has an unerring familiarity with PDA styling, as it provides landscape mode data entry through its unusually accessible full QWERTY keyboard.

The phones impressively large 3.7 inch TFT touch screen is suitably large enough to be able to display pages of websites with excellent detailing. The fact that the display screen is able to display up to 16 million colours within the confines of a 480 x 854 pixel screen size may have something to do with it. Utilising the multi-touch input method of accessing functionality is simplicity itself, and makes web surfing user-friendly. Proximity and accelerometer sensors are included as standard within the Motorola Milestone , as is a full QWERTY keyboard which comes with a five way navigation key and is located behind the screen.

Class 12 versions of GPRS and EDGE are complimented by blue tooth and micro-USB connections, whilst internet access is provided by the HSPDA and Wi Fi connections. Speeds of up to 10.2 Mbps are achievable, which compare favourably with landline connections, whilst Wi Fi hotspots, located around the country can be accessed due to the Wi Fi feature. The phone’s internal memory of 133 MB is supplemented by an 8 GB SD card. Whilst for further memory expansion, up to 32 GB, the integrated microSD card slot can be utilised.

The handsets camera is a 5.0 megapixel camera which comes with autofocus and geo-tagging. Operating at 2592 pixels by 1944, images are impressive when taken. For illumination purposes a dual LED flash is provided. The camera also provides the means to record D1 quality video, which is essentially 720 x 480 pixels and at 24 frames per second. An MP4/MP3 player is included with the package as is also a document viewer, a photo viewer/editor, satellite navigation, organiser and voice memo.

The Moto Milestone utilises the ARM Cortex A8 600 MHz processor as well as the Android version 2 operating system, otherwise known as Eclair. This multipurpose, multifunctional handset offers impressively stylish design as well as functionality that is eminently useful.

For further information on a comprehensive range of mobile phones visit www.phoneslimited.co.uk

Marine Electronics Lowrance Fishfinder Technology

The fast pace of modern technology means there is always a new gadget or device on the marine electronics market. For example, Lowrance recently introduced Broadband Sounder technology into their line of fishfinders. The Lowrance Broadband Sounder can actually see through structures to detect fish and is also capable of operating at high speed in deep water.

Lowrance has a strong reputation for reliable fishfinders and this new technology makes their product line more appealing than ever. The Lowrance Broadband Sounder offers increased capability for target separation and improved detail in shallow waters.

What Makes the Lowrance Broadband Sounder different?
Lowrance fishfinders with Lowrance Broadband Sounder use a 200 kHz single frequency transducer covering a 60p field of view. The transducer then sends out another signal at 83 KHz covering a 120p field of view. Because the scanning area is broader, targets remain in view for a longer period which means more information can be collected on the target, thus refining the details.

Using the Broadband Sounder technology Lowrance has overcome a common tradeoff. Typically a strong detail at the bottom has meant less definition in the shallow part of the cone. The new technology means greater definition of countours, thermoclines and underwater structures. The result is the ability to use the Lowrance fishfinder to locate fish hiding in grass, weeds, skirting rocks and otherwise playing hard to get.

When you crank up the power on a traditional transducer to increase detail in deeper waters, the result is often increased clutter. While there is more information it is often harder to decipher because of this increased clutter. The Lowrance Broadband Sounder reduces the clutter so when you turn up the gain on the fishfinder, the clutter is filtered, making the detail easier to understand and the fish easier to see. The technology is therefore really useful for clarity in deep water and at the bottom of a river, lake or seabed.

Advantages of The Lowrance Broadband Sounder Fishfinder
The new technology offered in Lowrance fishfinders provides strong bottom lock at high speeds in deep waters. It offers better clarity than previously possible in fishfinder technology and uses digital filtering algorithms to reduce clutter at high gain. This is heavy duty technology for serious fishermen. If you want to take your sportfishing to the next level, it could well be worth your while to look into the the Lowrance Broadband Sounder technology next time you are in the market for a fishfinder.

Microsoft Office Promo Code 2013 Wonderful options for the users

The amazing launch of the promo code for Microsoft office 2013 has created ripples in the market because it is one of the most important factors that have affected the sales in an impeccable manner. With the introduction of the new version, people have been buying the promo codes for Microsoft office 2013 in huge numbers. The software is developed for the students and is built with amazing features such as the wireless internet connectivity. Promo codes Microsoft office plays a very important role in getting the discounts on the applications without any issues because they cause a steep reduction in the prices. Microsoft word is an awesome application for preparing documents and other types of business suites in easy and hassle free way. People can launch the inbuilt help utility to understand the various aspects of the software that has long been the mainstay of the business.

The usage of the Microsoft office student discount code has increased in the recent past due to the higher number of students preferring them over the other applications. Students face paucity of the funds and require steep reductions in the cost so that they are able to accomplish the tasks. The project work and other assignments are prepared on the word applications which could be made possible by producing ms office promo code on the many websites spread across the online world.

Outlook express is imbibed in the software obtained by using the Microsoft office discount codes that are available offline in the newspapers. They can be searched for the online ecommerce websites wherein products are sold at attractive prices. Some of the promo codes for Microsoft office 2013 could be found in the neighbouring stores by the people so that they could log on to the amazing applications and send emails to their friends as well as family members.

Microsoft office 2013 promo code is known to be an amazing proposition for the people engaged in the information technology sector. Technical support is available to the software for the business edition wherein the customer can call and get their issues resolved in a limited time period. People must understand that new application is a definite improvement over the old one due to the incorporation of the new features in the power point.

The Microsoft office promo coupon is essential for the person since it would go a long way in helping the users to access different features of the prominent application. The software is available at a huge discount for about 30% off to the students. Standard edition is preferred by the majority of the users because they are able to use them in an easy manner. Although the application is wonderful software but it might not support active X controls and third party installers are necessary to simulate the effect. Microsoft office promo codes there are certain guidelines to install the office suite on the MAC pc because it has different features that could only be compatible with the higher versions such as 10.0.1.

New Technology From Bosch Reduces Fuel Consumption

BMW has partnered with another German company, Bosch, so as to provide their consumers with a vehicle with hybrid like capabilities. Boschs Smart Electronic stop-start system will be used on the BMW 1-Series which will start production this month.

The technology is akin to that one used by hybrid vehicles which shuts down the engine when the vehicle stops and immediately starts it once acceleration is needed. This technology was developed by Bosch as part of their operations in automotive parts and system.

The Smart Electronic start-stop feature is essentially a starter which is developed to adapt to stop-start operations especially for city driving. Frequent deceleration and acceleration is needed on city streets due to the hue amount of traffic on city streets. Shutting the engine down when the vehicle is stationary means that no fuel will be wasted. This means that no fuel is burned thus no emission is going to be produced.

According to laboratory tests, the Bosch stop-start system reduces fuel consumption by approximately eight percent on a regular trip. Carbon dioxide emission is also cut down by the same percentage. In city streets congested with so much traffic and the time a vehicle needs to stop is longer, the start-stop system can achieve ore than eight percent fuel consumption and emission reduction.

Dr. Volkmar Denner, a member of Boschs board of management, has this to say about their system: This technology significantly reduces fuel consumption, especially in city driving. This is indeed true since like hybrid vehicles, the technologys performance can truly be appreciated on city streets where frequent stops needs to be made. According to Denner, This and other systems supplied by Bosch will help to reduce CO2 emissions further in the future.

The development of the system is in response to stricter emission standards passed by the European Union. This technology is also aimed to address the current threat of global warming due to excessive production of greenhouse gases like carbon dioxide from vehicles.

Aside from the start-stop technology, Bosch has already announced the development of a battery sensor which determines the power left in a cars battery pack and relates the information to the cars electronic control module which activates the charging of the battery pack. Bosch has drawn on its combined competence in drive trains, energy management, and starter technology to develop this system and its control function, says Denner. The technology developed by Bosch can complement engine parts to save fuel and reduce emission.

With more and more innovations such as this, the auto industry will be making great leaps forward in their battle against global warming. In the future, not only BMW vehicles can be equipped with this technology since it can be used on other vehicles without a need to modify the drivetrain.

Spice Mobiles – Introducing a New Technology

Spice had ventured this arena with a phone that had the ability to stand out of the crowd. The dual-sim phone provided instant comfort for people who carry two numbers with them. They have provided with various options like, phone covering two GSM networks, or two CDMA networks or one GSM and other CDMA network.

Spice has been the pioneer in introducing this technology but their phones have received mixed reviews. Some of their mobile phones have been disregarded for their poor battery life performance. The dual-sim technology eats up most of the battery juice while switching between networks and this has resulted in their diminished battery life. Spice has been working on this proposition and has started making handsets with enduring battery life performance.

Spice mobile have been thinking of launching low price mobile phones. They are aimed at users who need just the basic function of a mobile phone i.e. making and receiving calls. Spice mobile phones have tried to integrate features into their mobile phones making them multi-functional. When there are more than ten mobile companies are in competitions with one another, a clear positioning in consumer’s mind is more important than making a souffl of various phone features. No doubt spice has bought together technology and competitive prices to make its phones worthy, but what’s missing is the USP that can keep it alive in heads of the masses

Latest gaming mobile phone from Spice has incorporated high-end features into it. This has bundled the features with easy usability and priced it economically. This is the product that is gaining lots of media attention and its worth will be known pretty soon.

These days Spice has launched its mobile handsets with dual sim like, Spice D-80, Spice D-88, Spice D-90, Spice Spice D-88 has hit the market as India’s first phone with dual sim.D-80 and D-90 support only GSM network whereas Spice D-88 mobile phone supports both GSM and CDMA networks.

You may buy Spice mobile phones from retail outlets or from online through popular online mobile phone shopping websites. You can also compare phones price and features with othe phone in these comparison websites which will give you a clear specification analysis of the phones. You can filter your range, required features and other things too in these sites. The future of this spice seems bright with the kind of innovation they have incorporated. Being establish in one field is remarkable but to live up to that esteem is what lies ahead.

Monty Alexander has written many articles on mobile phones – nokia mobiles, spice mobiles, fly mobiles etc

Clean Room Technology Then And Now

The principle of Clean room design starts from almost 150 years ago when these units were used for bacterial control in hospitals. Today, clean rooms have completed a long way and developed to the modern technology. In earlier day, these clean rooms were designed for fulfilling the requirement of clean environment for industrial manufacturing during 1950s and the same clean rooms are also used for variety of applications in many industries.

A clean room is defined as a place that provides attentively controlled environment that has a low level of environmental pollutants such as airborne microbes, dust, chemical vapors, and aerosol particles. When the air entered in a clean room it is filtered and then continuously circulated through high efficiency particulate air (HEPA) or ultra-low particulate air (ULPA) filters. These filters are used to remove internally generated contaminants. The persons, who work inside the clean room, wear protective clothing while enter and exit through airlocks, while equipment and furniture inside the clean room is specially designed to produce minimal particles.

Today, more than 30 different industry segments utilize clean rooms including semiconductor and other electronic components, pharmaceutical, and biotechnology industries.

Modern clean rooms were developed during the Second World War to improve the quality and reliability of instrumentation used in manufacturing guns, tanks and aircraft. During this time, HEPA filters were also developed to contain the dangerous radioactive, microbial or chemical contaminants that resulted from experiments into nuclear fission, as well as research into chemical and biological warfare.

On the other hand, clean rooms for manufacturing and military purposes were being developed; the importance of ventilation for contamination control in hospitals was being realized. The use of ventilation in a medical setting gradually became standard practice during this time.

The concept of laminar flow was introduced during 1950s and 1960s, when NASAs space travel program was initiated. This marked a turning point in clean room technology and from this time, the evolution of clean rooms gained momentum.

In the late 1950s, the Sandia Corporation (which later became Sandia National Laboratories) began investigating the excessive contamination levels found in clean rooms. Researchers found that clean rooms were being operated at the upper practical limits of cleanliness levels and identified a need to develop alternative clean room designs.

In 1961, Professor Sir John Charnley and Hugh Howorth, showed a tremendous improvement in unidirectional airflow by creating a downward flow of air from a much smaller area of the ceiling, directly over the operating table.

Also in 1961, the first standard written for clean rooms, known as Technical Manual TO 00-25-203, was published by the United States Air Force. This standard considered clean room design and airborne particle standards, as well as procedures for entry, clothing and cleaning.

In 1962, Patent No. 3158457 for the laminar flow room was issued. It was known as an ultra clean room.
By 1965, there have been several vertical down flow rooms were used in which the air flow ranged between 15 m (50 ft)/min and 30 m (100 ft)/min. It was during this time that the specification of 0.46 m/s air velocity and the requirement for 20 air changes an hour became the accepted standard.

By the early 1970s the principle of laminar flow had been translated from the laboratory to wide application in production and manufacturing processes.

The 1980s saw continued interest in the development of the clean room. By this stage, clean room technology had also become of particular interest to food manufacturers.

In 1987, a patent was filed for a system of partitioning the clean room to allow zones of particularly high-level cleanliness. This improved the efficiency of individual clean rooms by allowing areas to adopt different degrees of cleanliness according to the location and need.

In 1991, a patent was filed for a helmet system that can be used in a medical clean room in which the user is protected from contaminated air in the environment, while the patient is protected from contaminated air being exhausted from the users helmet. Such a device decreases the possibility of operating room personnel being contaminated with viruses carried by the patients being operated upon.
The pace of clean room technology transformation has accelerated over recent years. Since the year 2000, there have been significant advances in new clean room technology, which have helped to streamline manufacturing and research processes, while also reducing the risk of contamination. Most of the technological developments of the past decade have been directed towards the manufacture of sterile products, particularly aseptically filled products.

In 2003, Eli Lilly pioneered the development of a new system for the prevention and containment of cross contamination during the manufacture of pharmaceutical powders using a specially designed fog cart. This allows the operator to be covered by an exceptionally fine fog of water on exit from a critical area, virtually eliminating the risk of transferring dust traces beyond their proper confines.

The Future of Clean Rooms
Today, clean rooms are used in variety of applications. The presence of these units can be seen in the manufacturing of semiconductor and other electronic components, as well as in the pharmaceutical and biotechnology industries. Furthermore clean room technology has more recently been applied to micro- and Nano-system processes, and this looks certain to be an area of growth in coming years. The development of clean room technology is likely to continue to be driven by certain key factors including the increasingly technical use of exotic physical and biological phenomena, the central role of increasingly fine structures, the creation and use of materials of the highest purity, and the increasingly broad-based utilization of biotechnology. Given the scale of these challenges, clean room technology looks set to remain indispensable to production in coming years.

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